Exchange Policy

 

Thanks for shopping with us!

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in new condition within 30 days of the delivery date.

We do not cover shipping on exchanges.********

There is a 10% restocking fee on returns.*******

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/exchange, you can contact us at info@urbanmystic.co. If your return/exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@urbanmystic.co.

Step 1: Make sure it hasn’t been past 30 days.

Step 2: Ship your item(s) back

Step 3: Fill out ELECTRONIC form below with return tracking number.

Step 4: Be patient as we process your request.

Step 5: Depending on your form request or date received, the Shipping Dept. will either refund or send you a code to re-order within 5-7 business days of your item arriving back into our inventory.

FAQ:

Do we supply shipping labels?
No, we do not cover shipping on returns or exchanges.

What is our address?
Urban Mystic® (Order #)
20 rue du Domaine local 103Ste-Brigitte-de-LavalCanada Quebec G0A 3K0

Will we accept items for a refund after 30 days?
No, We do not accept any items back after 30 days.

Sale items are not accepted back under any circumstance. All sale items are FINAL SALE. SALE ITEMS ARE FINAL SALE

Further Questions:
Contact Us: info@urbanmystic.co

Please keep in mind post date of 30 days after order.
Anything exceeding that will not be accepted.

Exchange Form
Exchange Form

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Disclaimer: These products should be used only as directed on the label. These products are not intended to diagnose, treat, cure or prevent any disease. The statements made regarding these products have not been evaluated by Health Canada. The efficacy of these products have not been confirmed by Health Canada-approved research. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. Void Where Prohibited by Law.

Disclaimer

These products should be used only as directed on the label. These products are not intended to diagnose, treat, cure or prevent any disease. The statements made regarding these products have not been evaluated by Health Canada. The efficacy of these products have not been confirmed by Health Canada-approved research. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. Void Where Prohibited by Law.

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